Steven W. Moffitt       11 Cotton Court ¨ Diamond Point, NY 12824 (518) 668-0088 ¨ smoffitt73@gmail.com

Telecom professional with extensive combined managerial and technical expertise, highly successful at customer relations, service, project management, and support center management, with over forty thousand project management hours, and a former member of Upstate NY PMI. Work experience spans most major industries; Government, Healthcare, Insurance, Hotel/Motel, Utility, Financial Institutes, and State Agencies as program manager, managing very large multiple site call center, voice data integration, and fiber optic wireless projects. Spent several years as safety manager and was a six sigma certified employee during my several years at Nortel.

 

Consultant and Contractor - 1099 & W2April 2008 to Present

o     OSPRE/CSX Railroad PM/Inspector, Construction Manager, Northeast Region

o       RR Inspector/Project Manager for pipe line and fiber optic’s underground and aerial installations throughout the Northeast and Mid-Atlantic states.

o       Manage multiple contractor crews providing daily reports & photo’s to the PMO and stake holders.

 

o     Project Engineer/Project Manager , Windstream, Long Haul Integration Program- Texas

o       Primary focal point for field reporting and management; reported daily progress status to Windstream segment managers.  Project Engineer, driving all subcontractors’ activities, responsible for reporting all engineering, permitting and construction for assigned projects, Managed and reported on all OSP fiber builds.  Coordinate OSP with ISP for splicing and OTDR testing on DWDM, Collapsed & Diverse Ring builds. Perform site surveys.  Support and attend all meetings for assigned projects.  Communicate issues and risks immediately to PMO to keep projects on schedule.  Coordinate Financials of assigned projects (PO, invoices and close outs).

 

o     Project Manager/Construction Manager PEG Bandwidth, Backhaul Project, NY.  

o       Buffalo to Woodbury, OSP network fiber construction. Report daily progress status to Construction Director in Texas. Hire, manage, and drive all sub-contractors activities.

Managed and coordinate all engineering, permitting and make ready construction for assigned projects.  Track & report daily contractor construction progress.   Coordinate OSP handoff to ISP for splicing and OTDR testing on DWDM Diverse Rings and cell tower laterals. Interface with Dark Fiber providers to determine tie in location.   Perform site surveys.

Organized and facilitated status  meetings for assigned projects, communicating issues and risks immediately to project team to keep projects timelines on target.   Responsible for all Financials of assigned projects, Create PO’s, monitor contractor’s invoices, and close out PO’s on completion.

o     ADK General Services -  Cell Tower property maintenance,   Owner and President

o       Cell Tower property maintenance; repair roads, tower painting, fence repair, light tower maintenance,  190 day site reports, Power and Ground Testing

 

CNCMicrotech, Director, IP Services, Enterprise PM, Escalation Mgmt. Albany, NY    Aug 09 to Feb 2010

Director, Regional Manager, Project Manager/Voice, Data & Security   

·   Recruited, & Managed Voice, Security, Wireless, IT techs & Engineers for this startup IP Services organization, with full P&L responsibility

•   Established company Service processes and procedures for delivery of Service Operations
•    Customer/Service Escalation Management for all Service & Installation Escalation Issues
•    Project Manager: Initiate, plan, execute, & monitored, to closure; Converged Networks, Avaya/Nortel IP & TDM, IVR, Wireless, Fiber, and IP Security/Wireless projects

 

2……

 

 

 

 

NORTEL CSAM, CFM, BBN PRIME, PM – Carrier/Enterprise, Albany, NY                                     2000 - 2008

Customer Service Account Manager, Premium/ Channel Service Leader / Program Manager / Senior PM

·   New Product Introduction Manager, Executive Escalation Management, Post sales coordination with Tech Support & Design

·   Customer Install/Service Account Manager New York State Premium Agencies - Nortel Data Networks

·   Channel Service Leader, Upstate New York, supporting Channel Partners, sales organization, and end-users

·   Broadband Technical Prime- Project Lead: Access, Transport, and Optical projects for multiple Verizon Central Offices. Installs included racking, wiring, equipment set up and Commissioning

·   Program Manager – Enterprise, DMS, Access and Transport, Verizon, Midwest & Northeast Regions

•     Project Manager: Initiate, plan, execute, & monitored to closure; Converged Networks, Nortel IP/ TDM, Wireless

·   OSP Management:  Contractor - Bids and Field Management

 

FRONTIER NETWORK SYSTEMS- Enterprise, Albany NY                   1997 - 2000

Operation Director, Regional Manager, Project Manager/Voice, Data & Video    

·   Recruited voice/data techs & engineers to help build one of the top voice and data system integration companies in the Northeast

•    Service/Project Manager: Rolm/Nortel- Voice, Data, and Video  & Program Manager; IBM Facilities Fishkill, Poughkeepsie, Endicott

•    Directed 6 Northeast FNS office locations with full P&L responsibility for a territory; 100+ employees: managers, administrative, technicians, designers, project managers, and field engineers

·   OSP Management:  Contractor - Bids and Project Management

 

 

NORTHERN TELECOM, INC. - NORTEL                                                                                                                            1985 - 1997

·   National Accounts Service Manager/Project Manager, CS Technical Center Manager, Albany, NY, 1993 - 1997

·   Area Manager, Project Manager, NYNEX Meridian Systems, Albany, NY,                                                        

·   OSP Foreman/Lineman (Aerial and UG), Lead Technician, Service & Project Manager, Northern Telecom/Bell Atlanticom

 

RT Cable Installations                                                                                                                1974 – 1984

•           Residential, Commercial, MDU;  aerial & UG cable TV installations,  Nationwide
•           Installation supervisor of 100 + sub-contractors
•           OSP Lineman, Telephone & CATV
•           OSP Foreman, Telephone & CATV